Privacy Policy

1. Who we are

Havenly Stays, which is the trading name for EverTrust Property Management Limited, is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR).


2. The personal data we collect


We may collect and process the following information:

  • Personal identifiers (such as name)
  • Contact details (such as email address and phone number)
  • Booking and enquiry information (dates of stay, property interest, special requests)
  • Communication records relating to your enquiry or booking


3. How we collect your data


We collect personal data when you:

  • Submit an enquiry via our website or contact forms
  • Make a booking through our website or booking platforms (including Smoobu)
  • Contact us by email, phone, or messaging services


4. How and why we use your data


We use your personal data to respond to enquiries, manage and process bookings, communicate with you before, during, and after your stay, and improve our services and guest experience. Under UK GDPR, our lawful bases for processing include legitimate interest to manage enquiries and bookings, contractual necessity to fulfil your booking, and consent where you opt in to marketing communications (which you can withdraw at any time).


5. Data sharing


We do not sell your personal data. We may share it only where necessary to provide our services, including with booking systems such as Smoobu, payment processors, and service providers such as cleaners or maintenance teams. All third parties are required to process your data securely and in compliance with UK GDPR.


6. International data transfers


Some service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.


7. How we store and protect your data


Your data is stored securely using protected systems with restricted access. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. We retain data for up to 12 months unless a longer period is required for legal or operational reasons, after which it is securely deleted or anonymised.


8. Your data protection rights


You have the right to access, correct, erase, restrict or object to the processing of your personal data, as well as request data portability. We will respond to your request within one month and do not charge a fee.


9. Marketing communications


We only send marketing communications where you have opted in. You can withdraw consent or unsubscribe at any time.


10. How to complain


If you have concerns about your data, you can contact us at 01924 576800. You also have the right to complain to the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, helpline 0303 123 1113, https://www.ico.org.uk